Sheraton Denver Case Study

Written By Kerry Van Niekerk
A photo of the Sheraton Denver Hotel.
 

Challenge

The Sheraton Denver identified the urgent need for a comprehensive platform that could consolidate various operational functions, streamline experience management, and facilitate efficient booking processes, all while enhancing guest satisfaction and engagement.

 

Solution

Travel Curious Activate Platform
The hotel implemented the Travel Curious Activate Platform to simplify experience management. This powerful tool offers:

  • Streamlined Experience Management: Centralizes operations for better efficiency.

  • Self-Service One-Click Bookings: Enables guests to book experiences effortlessly.

  • Up-to-Date Booking Information: Ensures all data is current and accurate.

  • Flexible Scheduling Options: Allows for easy adjustments to guest activities.

  • Broaden Activity Offerings: Expands the range of available experiences.

  • Digital Signage & Booking Management: Enhances visibility and coordination of studio spaces.

 

Benefits

Key Advantages Gained
The implementation led to:

  • Streamlined Operations: Reduced complexity in management.

  • Fewer Guest Inquiries: Simplified processes reduced guest questions.

  • Enhanced Website Integration: Seamless addition of experiences to the website.

  • Real-Time Booking Availability: Instant access to available experiences.

  • Real-Time Content Updates: Ability to refresh offerings dynamically.

  • Broadened Range of Activities: Diverse options for guests to enjoy.

 

Results

Measurable Outcomes
The results were impressive:

  • 1,300+ Experiences Booked: Significant guest engagement.

  • $100,000 Ancillary Revenue: Increased revenue generation within 12 months.

  • Loyalty Points Earned: Guests benefit from earning points.

  • Improved Guest Satisfaction: Positive impacts on overall guest scores.

 

Client Feedback

"Partnering with Travel Curious has enhanced our hotel offerings and created an effective platform to drive ancillary revenues. This collaboration has greatly improved the guest experience and empowered us to successfully market all our on-property and area offerings. The Travel Curious team’s proactive approach and receptiveness to feedback ensures continuous improvement and an elevated product, making it an indispensable tool for our hotel. I very much look forward to continuing our partnership and can’t wait to see what’s next.”

— Emily Tabor, Marketing Manager, Sheraton Denver Downtown Hotel

Kerry Van Niekerk