Cancellation and Late Arrival Policy
Cancellation by the Tour Provider
Once a Booking has been allocated to the Tour Provider by Travel Curious the Tour Provider must perform the Booking unless the Tour Provider is unable to do so due to a Valid Reason (Tour Provider). The Tour Provider shall use best endeavours to notify the Customer and Travel Curious of any cancellation as soon as possible in order to make alternate arrangements. In such a case, Travel Curious agrees to use reasonable endeavours to either find a replacement Tour Provider or to fully refund any amount paid to Travel Curious on the Tour Provider’s behalf for a cancelled Booking. The Customer is at liberty to refuse the services of the replacement Tour Provider, in which case the Customer shall be given a refund. All Customers acknowledge and agree that Bookings may need to be postponed in the case of adverse weather conditions and, if it is not possible to reschedule the Booking or provide an alternative Tour, then the Customer shall receive a full refund.
Save for a Valid Reason (Tour Provider), in the event of cancellation by the Tour Provider, the Tour Provider shall pay to a Customer with whom he has entered into a Contract the costs of any fee paid by such Customer in relation to the Booking. The Tour Provider shall also indemnify Travel Curious for all losses, claims and costs (including reasonable legal fees) incurred by Travel Curious resulting from a cancellation by the Tour Provider under this clause.
In the event of Tour Provider cancellation that is not a Valid Reason (Tour Provider), Travel Curious shall have the sole and discretionary right, but not the obligation, to alter or stop providing its Services to the Tour Provider, including but not limited to allocating it less tours or deregistering the Tour Provider’s Account.
Cancellation by a Customer
Tours booked more than 48 hours before tour date: Tours cancelled by a Customer more than 48 hours before the scheduled departure time shall be refunded to the Customer (less any card fees, transfer fees, and any administration fee incurred when making a Booking). Travel Curious will not offer refunds upon Tours cancelled less than 48 hours before the scheduled departure time but will use reasonable endeavours to reschedule a tour when appropriate. In the event of cancellation less than 48 hours before the tour date and where rescheduling is unavailable, the Tour Provider will be paid his Tour Fee, minus Travel Curious Commission and applicable admin costs.
Tours booked less than 48 hours before tour date: Travel Curious will not offer refunds upon Tours booked 48 hours or less before the scheduled departure time but will use reasonable endeavours to reschedule a tour when appropriate. Customers are warned that a rescheduled tour may be booked with an alternative Tour Provider. In the event of cancellation and where rescheduling is unavailable, the Tour Provider will be paid his Tour Fee, minus Travel Curious Commission and applicable admin costs.
Where the customer is an hour or more late to arrive, the duration of the tour will be reduced according to the duration of the delay in beginning the tour. The Tour Fee will remain that agreed between the Customer and Tour Provider on acceptance of the Tour Opportunity.