Simplifying Experience Management for Hotels with Activate 2.0
AUTHOR: Travel Curious
DATE: 2025
For many hotels, managing guest experiences is still a manual process involving multiple teams, spreadsheets, and operational workarounds. This complexity can lead to inconsistencies, missed revenue opportunities, and unnecessary administrative effort.
Activate 2.0 introduces a streamlined approach designed to make experience management faster, more accurate, and more scalable.
A Smarter Way to Create Experiences
The Experiences Module and Product Wizard simplify how hotels create listings. Instead of manually configuring each element, the step-by-step wizard guides teams through the process, helping them add:
Detailed descriptions
High-quality images
Maps and location information
Pricing and availability
Operational details
This structured approach ensures listings are consistent and complete, which helps set accurate guest expectations and reduce booking disputes.
Faster Product Publishing
Hotel teams can now launch new experiences more efficiently thanks to:
Guided workflows
Experience-specific templates
Simplified product management tools
These features reduce the time required to publish and update listings, enabling hotels to respond quickly to seasonal demand and guest preferences.
Custom Checkout Questions for Better Service
Guest experience doesn’t start at check-in, it begins during booking. Activate 2.0 allows hotels to collect essential guest information during checkout through customizable questions such as:
Dietary requirements
Height or safety details
Pickup location preferences
Accessibility needs
By capturing this information upfront, hotels reduce pre-arrival follow-ups and ensure smoother on-site delivery.
Clear Pricing and Transparent Fees
Activate 2.0 also enables flexible configuration of:
Taxes
Fees
Gratuities
These can be applied directly at the product level with clear labels for guests. Hotels can choose whether charges are included in pricing or displayed separately, ensuring full transparency. The result is more accurate accounting and clearer receipts for guests.
