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How Urban Hotels Are Leveraging Ancillary Revenue Strategies Once Dominated by Resorts
Traditionally, ancillary revenue, revenue earned from services beyond the primary room offering, has been the domain of resorts.
The Shift in Hotel Customer Journey: From Rooms to Rich Experiences
In recent years, there has been a significant shift in the way hotels approach their customer journey. Gone are the days when a hotel was simply a place to lay one’s head for the night.
The Evolution of Hotel Guest Expectations: Embracing Full-Service Travel Experiences
In this rapidly evolving industry, hotel guests increasingly expect improved services during their stay.